The New Matrix App : 30 Years of Innovation in Your Hands
For 30 years, Matrix has continued to evolve alongside the people who trust us to be right by their side. That spirit of innovation has shaped our services, our technology and now, our brand-new Matrix App.
The new app brings together the functionality Matrix customers already rely on, along with an improved design, a more intuitive user experience and even more convenient ways to stay connected.
Familiar functionality, made even better
The Matrix App has been redesigned to make everyday vehicle management feel simpler, faster and more intuitive.
From one convenient place, you can:
- View and locate your vehicles on the map
- Access the alerts that matter to you
- See important vehicle information at a glance
- Manage your account and services
- Get assistance when you need it
The updated interface introduces a clearer visual system, simplified navigation and a more consistent experience across every screen. Information is easier to understand, important actions are easier to find and the features you use most are always within reach.
Introducing the new Assist Arc
One of the biggest additions to the app experience is the new Assist Arc.
Designed to help you find the right support quickly and easily, the Assist Arc brings Matrix’s assistance services together in one clear, accessible space.
Depending on your selected Matrix solution, you can access options such as:
- Armed response
- Medical assistance
- Roadside assistance
- Panic assistance
- FireStop
- Direct call support
Instead of searching through different screens, simply tap the central Assist button to access the support options available to you.
It is a more intuitive way to get help, designed around what matters most in the moment.
More to Explore
The new Matrix App is more than a visual update. It represents the next step in our continued commitment to creating modern technology that fits naturally into everyday life.
Over the course of the month, we will take a closer look at the app’s different functions, from the new Assist Arc and live vehicle information to alerts, maps, account management and more.
The new Matrix App is free for all Matrix customers and available to download now from the Apple App Store, Google Play Store and Huawei AppGallery.
Thirty years of innovation. One smarter app.
Matrix. Right by your side.
Frequently Asked Questions about the New Matrix App
The new Matrix App is available free of charge to all Matrix customers. The features and assistance services displayed in the app will depend on the products and services linked to your Matrix account.
If you already have the Matrix App installed, you will simply need to update it through your device’s app store—there is no need to download a separate app.
New users can download the app from the Apple App Store, Google Play Store or Huawei AppGallery by searching for “Matrix”.
Yes. You will still be able to locate your vehicles, view important vehicle information, access alerts and manage your account and services. These features are now presented through a simpler, faster and more intuitive interface.
The Assist Arc brings your available Matrix assistance services together in one easy-to-access space. Tap the central Assist button to view and select services such as armed response, medical assistance, roadside assistance, panic assistance, FireStop or direct call support.
The options displayed in the Assist Arc are based on the services included in your Matrix subscription. If a particular service does not appear, it may not currently be linked to your account.
Download the New Matrix App
