Why Matrix WhatsApp Self-Service is Your New Best Friend
Life is busy, so waiting in line is not an option when you only need one little thing. That’s precisely why we’ve made the Matrix WhatsApp self-service your go-to solution for quick, hassle-free support.
The Smart Way to Support? Skip the Queue 😉
With Matrix WhatsApp self-service, help is now just a message away. No queues. Just fast, secure answers 24 hours a day.
Chat Your Way to Solutions
Why is it that when you’re absent-mindedly brushing your teeth before bed, you’ll suddenly remember that you still need your insurance certificate?
Don’t worry about making a note or sending a reminder for the morning.
Grab it right away on your phone.
Our WhatsApp channel (with the little blue tick badge next to it—thanks, Meta!) is a verified and secure place for you to take control of your Matrix account. Your details and conversations are private and protected.
Why WhatsApp? Because it’s easy.
Most of us are already quite familiar with WhatsApp. Now, interacting with us is as effortless as chatting with a friend. Possibly even better…because whether it’s 2 pm or 2 am, Matrix WhatsApp Self-Service is available.
What Makes WhatsApp Support Brilliant?
Everything you need is at your fingertips, day or night (except for speaking to a consultant after hours).
Changes—done in a few taps. Update account details—easy breezy. You can even test your tracking device! After all, emergencies don’t keep business hours.
Your Complete Matrix WhatsApp Toolkit
Here’s what you can accomplish with Matrix WhatsApp self-service:
- Document requests: Get your insurance certificate delivered instantly.
- Account access: Download the Matrix App and retrieve your app login details without the frustration of forgotten passwords.
- Device testing: Test your Matrix tracking device to ensure it’s working properly for your peace of mind and protection.
- Account management: Keep your account current by updating your personal information. It is important for us to have this on hand in case of emergencies.
- Payment solutions: Make a payment or get Powerfleet banking details for direct EFT transfers.
- Value Added Services: Sign up to enjoy extra safety features
- Human connection: Request a callback if you’d like to chat with someone personally.
- Feedback: Rate your experience and help us improve our service for everyone.
How does it work?
Save 087 240 6262 to your contacts, open WhatsApp, and say “Hi”.
That’s it!
Follow the prompts and you’ll be sorted in a few seconds.
Multiple Ways To Connect
WhatsApp is just one of the many ways we’re here to support you.
If you prefer another method to connect (or—gulp—there’s a WA outage), you can reach us on our website, the Matrix App, via email, or any of our socials: Instagram and Facebook.
We’ve created multiple touch points because you should feel comfortable connecting your way. But, if you’re in a rush or up late and need something sorted, WhatsApp is the way to go.
Empowering Your Matrix Experience
We’re passionate about making your Matrix experience as smooth as possible. Our latest innovation, WhatsApp self-service, puts control back in your hands.
Get what you need faster through self-service—because support shouldn’t be a mission.
