Manage Your Matrix Account with Ease: Self-Service at Your Fingertips
Say Goodbye to Hold Music, and Hello to Faster Account Management
Life doesn’t slow down, and neither should you, just because you have things to do. Chances are you’re running a business, keeping up with family commitments or just tackling a busy day, but it’s virtually guaranteed that you wouldn’t want to spend your time waiting on hold. Luckily, Matrix makes it easy to manage your account on your own terms, with simple self-service tools.
Now you can get things done quickly, anytime, anywhere.
Introducing Matrix’s Self-Service Solutions
No more waiting on hold or even scheduling time to make a call. With the Matrix Vehicle Tracking App and WhatsApp self-help services, you can access key features and manage your Matrix account with just a few taps.
Matrix Vehicle Tracking App
A one-stop digital solution offering complete control over your vehicle tracking services. Learn more here.
WhatsApp Self-Help
Convenient, easy, and available whenever you need it. Send a simple “Hi” to 087 240 6262 and follow the prompts to access key services.
How can these tools help me?
Thanks to these self-service options, handling your Matrix account is now easier than ever. Here’s what you can do without making a call:
- Update personal and vehicle details (App & WhatsApp)
- Reset passwords (App & WhatsApp)
- Get a copy of your installation certificate (App & WhatsApp)
- View tracking history (App)
- Test your tracking unit (App)
- Report a stolen vehicle (App)
- Request roadside assistance (App)
…and more!
It’s Easy to Get Started
Matrix Vehicle Tracking App:
- Download the app from the Apple App Store or Google Play Store or Huawei App Gallery
- Log in using the details sent to you via email when your subscription was activated.
- Forgot your login details? Use WhatsApp self-service to recover them.
WhatsApp Self-Help:
Simply send “Hi” to 087 240 6262, and follow the step-by-step prompts.
Need More Help? We’re Still Here for You
For more complex queries, our customer support team is always available. You can reach us through:
Facebook Inbox: Send your full name, contact number, email, and account number with a description of your request.
Email: customercare@matrix.co.za
Convenience at Your Fingertips – Try It Today
Managing your Matrix account is simple and uncomplicated. Take advantage of our self-service tools today and enjoy a faster, more efficient way to stay in control. Whether it’s updating your details, accessing tracking history, or getting assistance when you need it, Matrix is right by your side, when and where you need us.
