In emergencies, every minute counts.
Request Roadside and Medical assistance 24/7, 365 using the mobile app or via the panic remote.
Request Roadside Assistance 24/7 from your app
Your Safety Is Our Priority
Have peace of mind knowing that Matrix will be right by your side when you need it the most.
At Matrix, our priority is your personal safety, and the safety of your loved ones. Being stuck next to the side of the road can be a stressful experience, especially if you are alone.
You can rest assured that assistance is on the way whether it’s a breakdown, flat tyre, running out of fuel or a vehicle collision where roadside and medical assistance is required with the Roadside and Medical Assist Feature. In the case of an accident, no towing will be available.
Get The Help You Need, When You Need It
Matrix has made it easy to send the help you need, when you need it, 24/7. Alert the Matrix Operations Centre of your emergency by pressing your panic button once for panic and holding it for roadside assistance. You can also call the Operations Centre via one-touch dialling on your Matrix App.
Trained personnel will assess your situation and send the necessary emergency assistance to your exact location using the latest in GPS technology. This will ensure you get the help you need, as quickly as possible.
Roadside & Medical Assist Benefits
Our Roadside & Medical Assist feature, when enabled on your Matrix App, comes with the below benefits should a vehicle roadside or medical emergency arise.
These prices will increase annually and for some vehicle it may vary based on vehicle type and weight.
| Roadside Assistance | Benefit / Limit |
| Flat tyre | Call-out + 1 Hour Labour |
| Flat battery | Call-out + 1 Hour Labour |
| Keys locked in vehicle | Call-out + 1 Hour Labour |
| Run out of fuel | Call-out (Fuel for members account) |
| Towing costs | R500.00 |
| Outside a radius of 1km from home | Per Incident |
| Hotel accommodation, car rental or taxi | R500.00 |
| Safe storage | R500.00 |
| Repatriation of vehicle | R1 000.00 |
| Maximum benefit payable per vehicle per annum | R5 000.00 |
Additional Features You Can Add To The Matrix Vehicle Tracking App
Panic Alert with Remote
Silent distress signal via a remote to request emergency assistance or roadside assistance.
The Matrix Vehicle Tracking App comes with a range of standard features. Download the Matrix App from the Apple iStore, Google Play Store or the Huawei App Gallery.
Existing Customer?
Log in to the app on your phone or tablet and easily add additional features to your subscription on the app.